Frequently Asked Questions
Why are your prices so low?
Because we are a "gang run" style print company, we are able to offer a more competitive rate then our competition. We print all of our daily flyer jobs on a 20"x26" sheet and cut the jobs apart in order to reduce the costs of making plates and other fixed setup charges.
Does Your job need special attention?
No problem! We can do printing extras such as Perforations, Folding, Scoring, Binding, Die-Cutting, 5th (and 6th) Colors, Spot Colors, and more!
How quick is your turnaround?
For those clients that desire their job turned around in a quick fashion, we excel in this area. Most of our jobs are turned around and ready to ship within 24-48 Hours from receiving files. With the help of Delta Air Logistics, we are able to have your job shipped across the country to any destination within 12 hours! We also can ship via Fedex, U.P.S., Airborne Express and more. (See Below)
What do you print?
In short, we print EVERYTHING. Some of our clients use our printing services for: Promotional Brochures, Event Flyers, Restaurant Menus, Realtor Postcards, Tickets, Handbills, Clothing Tags, Business Cards, Posters, Point of Sale Signage, Photo Reproduction, Zed Cards, Instruction Booklets, Monthly Periodicals, Tri-Folds, Record Flats, and More!
How can I send you a Print Job?
You can use our online system to upload your work immediately! If you are unsure of how to use our online system, you may also call us toll free at 866-250-5655 and a sales rep will help you get started! What does 48 hour turnaround mean? All complete jobs (art and payment) received before 6pm Eastern will be ready to ship 48 hours (2 business days) later. For example, if we receive your art and payment at 5pm on Tuesday, your flyers will be ready to ship at 6pm on Thursday.
What shipping options do I have?
We primarily ship with UPS and Delta Air Cargo. Most rush jobs get shipped through Delta. They are the fastest, cheapest method of getting printing to you. However, we can also ship FedEx, Greyhound, US Postal Service, and carrier pigeon. Call us and we'll work with you to get your flyers to you in a cost effective and timely manner.
How does Delta shipping work?
Each night, we take the day's orders to Delta Cargo at the Tampa airport. From there, they get shipped to your nearest airport that Delta (or its partners) fly to. They are open 24 hours a day, so they are the most attractive shipping option for us. Delta's slowest service is overnight, so your order typically arrives at your nearest airport the next afternoon. In most cities, the air cargo area is separate from the ticket counter and places a normal passenger would go. Call Delta at 1-800-DL-CARGO (1-800-352-2746) to find out where to pick up your flyers.
What payment options are available?
Credit Cards AcceptedAll print work must be prepaid. We prefer Visa, Mastercard or American Express. If you would like to pay with a check or money order, please overnight the check to us and fax us a copy of the check and the tracking number of the overnight package. Most of our customers use the Post Office's Express Mail for this. We also offer terms for larger companies that have filled out our credit application.
Can you print jobs that are different sizes than you have listed?
Yes we can! Choose the size closest to your art when ordering. For custom orders, please login and fill out our estimate form and we'll get back to you with a custom price. How do I order multiple items? Place a separate order for each piece you want printed. For example, if you want 2 different postcards, then place 2 separate orders. The price for 5,000 of one postcard is not the same as the price for 2,500 each of 2 different postcards.
What kind of paper do you use?
All postcards and business cards are printed on 14 point card stock with an aqueous coating.
How long will it take to get my order delivered to me?
Your order will ship 2 business days after it is submitted and paid for. UPS Ground shipping takes from 1 to 5 business days depending on your distance from our facility in Florida.
Can I get my order delivered quicker?
Yes! Choose a quicker shipping method while ordering.
What file formats can you take?
We accept any Mac or PC rasterized file format. This includes tiffs, jpegs, flattened psds, flattened pdfs, and eps. If you are going to send an eps, please convert all fonts to curves or outlines. Please refer to the Templates page for detailed information on the files we accept.
What types of media do you accept?
We prefer you upload your order through the online ordering system, or via ftp or email. But we will accept a Mac or PC CD.
Is there an extra charge for bleeds?
No. Unlike many other companies, all our prices include full bleeds free of charge. The bleeds should be 1/8" all around.
How do I place an order and have my graphic designer upload my files separately?
During the ordering process, choose to submit the art via ftp, email or CD. Then have your designer upload the art to ftp.printquickness.com or you may e-mail them to firstname.lastname@example.org
How long will it take to upload my files?
Uploading may take a very long time depending on your connection speed. You can check the bottom of your browser for a status bar.
Should I do anything special if I'm on AOL?
If you use America Online, you should be aware that AOL can limit your inactivity on the web and disconnect you if you are not a current, active user. Uploading files appears to be inactivity to AOL. It is recommended that you keep your AOL email account open at the same time you are uploading your files. This can trick AOL programming into thinking you are still active on the Internet, thereby preventing the possibility of getting disconnected during your file upload. My question wasn't answered,
Who can help?
For any other questions that may have not been answered, please refer to our contact form, or call us Toll free @ 866-250-5655!